Returns & Exchanges
At Paddywax, we want you to love your fragrance experience as much as we do, which is why we offer a 30-day window for returns on all unused and unlit products. If your candle isn't the perfect fit for your home, our simple return process ensures a seamless exchange or refund.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Package Your Items
Carefully place the unused candles in their original packaging, ensuring they are securely padded to prevent breakage during transit.
Label and Ship
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing